Help and FAQ ▸ Where is my private key?

A colleague ordered the certificate. Where is the private key?

By default, the private key is created during the certificate purchase process, just after you entered your company details.

We use a new technology called webcrypto to safely generate properly random keys in the browser.

The file in 'download this file and keep it' is your private key:

If you've lost the private key file, you can easily generate a new keypair and new certificate.